Privacy Policy

Introduction

This Privacy Policy explains how Reho Study Tours collects, uses, protects, and manages personal information. We are committed to safeguarding privacy and handling personal data responsibly, in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and, where applicable, the UK and EU General Data Protection Regulation (GDPR).

This Policy applies to all personal information collected from individuals who engage with our services, including prospective, current, and past participants, partner institutions, and service providers. Reho Study Tours does not sell or trade personal information. Any data sharing is limited to what is necessary to deliver our services and is managed in accordance with this Policy and relevant laws.

By providing your information, you consent to its collection, use, and disclosure as described here. You also consent to receive communications such as program updates, administrative notices, and promotional materials. You may opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

Reho Study Tours processes personal data based on lawful grounds, including contractual necessity, compliance with legal obligations, consent, vital interests, and legitimate organisational interests.

 

Collection of Personal Information

Reho Study Tours collects personal information to deliver programs and services safely and effectively. Information may be provided directly by you or through your university, school, or partner organisation. Without this information, we may not be able to process bookings or confirm participation.

Collected information may include name, contact details, date of birth, gender, passport and visa details, travel itinerary, academic background, medical information, emergency contacts, and payment details. We may also collect digital identifiers such as cookies, IP addresses, and browser data to enhance online functionality.

Sensitive health information is collected only when necessary to ensure participant safety. It is stored securely and shared only with relevant parties, such as program leaders, medical providers, insurers, or emergency contacts, when required for wellbeing or by law.

Information is collected through direct communication, online forms, booking systems, and partner institutions. Some data may also be obtained automatically through analytics tools.

We use this information to process bookings, coordinate logistics, ensure safety, meet legal obligations, prevent fraud, and support program evaluation and improvement.

Third-party providers who support services such as travel, insurance, data hosting, and payments are required to comply with strict confidentiality and data protection agreements that meet or exceed Australian privacy standards.

Reho Study Tours takes reasonable steps to ensure all personal information is accurate, complete, and current. You may request corrections or updates at any time.

 

Use of Cookies and Analytics

Our website uses cookies, web beacons, and analytics tools to enhance functionality, track engagement, and improve user experience. Information collected may include IP address, browser type, device identifiers, and browsing behaviour. This data is aggregated and does not personally identify you.

You may adjust browser settings to refuse cookies, although some features may not work as intended.

 

Children and Young Participants

Reho Study Tours welcomes participants aged fifteen (15) years and older. Where a participant is under eighteen (18), personal information is collected with the consent of a parent or legal guardian. Additional safeguards apply to protect the privacy and welfare of minors.

 

International Data Transfers

Reho Study Tours operates internationally and may transfer personal information to countries outside Australia.

We take all reasonable steps to ensure that transferred data remains secure and is managed in line with applicable privacy standards. This includes encryption, access controls, and binding agreements with service providers. Where required, we implement Standard Contractual Clauses (SCCs) to ensure lawful data transfer.

For more information about international safeguards, contact us using the details in "Contact Us".

 

Data Retention

Personal information is retained only as long as necessary to fulfil its intended purpose or meet legal requirements. Generally, data is held for at least seven years for operational, regulatory, or tax compliance reasons.

When information is no longer needed, it is securely deleted, anonymised, or destroyed to prevent misuse or unauthorised access.

 

Automated Decision-Making

Reho Study Tours does not rely solely on automated systems for eligibility or participation decisions. Automation may be used for administrative purposes such as fraud detection or travel risk assessment. Individuals have the right to request human review of any automated decision that directly affects them.

 

Your Rights

You have the right to access, correct, or request deletion of your personal information, subject to legal requirements. You may also request restrictions on processing or transfer of your data to another organisation in a structured format.

You can update or remove information at any time by contacting us. You may also withdraw consent for specific uses. If a request cannot be fulfilled due to legal obligations, we will explain why.

If you believe your data has been mishandled, you may lodge a complaint with Reho Study Tours, the Office of the Australian Information Commissioner (OAIC), or your local data protection authority.

 

Data Breach Notification

Reho Study Tours implements strict security measures to protect personal information. If a data breach occurs that could result in serious harm, we will act in accordance with the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988 (Cth).

We will investigate, contain, and assess the incident promptly and notify affected individuals and the OAIC as required.

 

Contact Information

For questions, concerns, or complaints about this Policy or how your information is handled, contact:

Ethics Team – Reho Study Tours
Level 12, 412 St Kilda Road, Melbourne VIC 3004
Phone: +61 3 9823 5288
Email: ethics@rehostudytours.com

We aim to respond to all privacy-related inquiries within thirty (30) days. If you are dissatisfied with our response, you may contact the OAIC or your local authority.

 

Final Statement

Reho Study Tours is dedicated to protecting your privacy and personal data. By engaging with us or participating in our programs, you confirm that you have read, understood, and agreed to this Privacy Policy.

Our approach to privacy reflects our commitment to integrity, respect, and transparency in every aspect of our work.